MONTREAL, March 28, 2024 – Oral Science confirms its EMS purchasers will proceed to obtain help concerning integration and upkeep straight by way of EMS going ahead. Actually, as of March 8 2024, EMS requires that each one dental workplaces who bought an AIRFLOW® Prophylaxis Grasp, AIRFLOW® One or any associated products by way of Oral Science, to contact EMS customer support at +1 (800) 367.0367 or custsvc@ems-na.com for questions or considerations, and e mail EMS at emsrepairs@ems-na.com for service authorization, repairs upkeep or troubleshooting.
As per EMS’s directions, Oral Science can not proceed providing service on EMS products bought by way of the corporate. Nevertheless, Oral Science’s stock of EMS products will stay obtainable to buy till full clearance.
« 4 years in the past, Oral Science led the business by way of our partnership with EMS. At this time, we sincerely remorse that EMS ended the connection with us. We perceive the irritation you might expertise surrounding this case. Our Dental Hygiene Specialist Group is trying ahead to the continued partnership with main and progressive Canadian dental workplaces », commented Daniel Ménard, CEO and co-founder of Oral Science.
For questions, or to share considerations concerning these circumstances, please contact Daniel Ménard straight at d.menard@oralscience.com
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