Oral Science confirms its EMS shoppers will proceed to obtain help concerning integration and upkeep straight by means of EMS going ahead. In truth, as of March 8 2024, EMS requires that each one dental places of work who bought an AIRFLOW® Prophylaxis Grasp, AIRFLOW® One or any associated merchandise by means of Oral Science, to contact EMS customer support at +1 (800) 367.0367 or custsvc@ems-na.com for questions or issues, and electronic mail EMS at emsrepairs@ems-na.com for service authorization, repairs upkeep or troubleshooting.

As per EMS’s directions, Oral Science can’t proceed providing service on EMS merchandise bought by means of the corporate. Nonetheless, Oral Science’s stock of EMS merchandise will stay out there to buy till full clearance. 

“4 years in the past, Oral Science led the trade by means of our partnership with EMS. At the moment, we sincerely remorse that EMS ended the connection with us. We perceive the irritation it’s possible you’ll expertise surrounding this case. Our Dental Hygiene Specialist Crew is wanting ahead to the continued partnership with main and progressive Canadian dental places of work,” commented Daniel Ménard, CEO and co-founder of Oral Science.

For questions or to share issues concerning these circumstances, please contact Daniel Ménard straight at d.menard@oralscience.com

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